Thank you for shopping at Oenus Deco. We strive to provide professional and reliable shipping services to our global customers. Please review our shipping terms below:

1. Order Processing Time

All orders are processed within 3-5 business days.

• Orders are not processed or shipped on weekends or public holidays.
• In the event of a high volume of orders, processing may be slightly delayed.

2. Shipping Estimates

We offer international shipping to most countries.

• Estimated Shipping Time: 10-15 business days.
• Total Delivery Time: Processing Time (3-5 days) + Shipping Time (10-15 days).

*Note: Delivery times are estimates and may vary due to customs clearance or local postal services.

3. Holiday Shipping Notice (Important)

Please be advised that during major annual holidays, shipping and processing will be extended by approximately 7 business days:

• Chinese New Year (typically in January or February)
• National Day Golden Week (October 1st – October 7th)

We recommend placing your holiday orders in advance to avoid any potential delays.

4. Shipment Tracking

Once your order has shipped, you will receive a Confirmation Email containing your tracking number. Tracking information usually becomes active within 24-48 hours.

5. Customs and Taxes

Oenus Deco is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Damages & Issues

If your order arrives damaged, please contact our support team immediately at info@oenusdeco.com