Refund and Returns Policy

Returns & Exchange Policy

If you would like to return an item for refund or exchange, you are able to do this within 14 days of receiving your order. Items must be resalable condition (with original packaging, tags and/or labels attached).
How do I request a refund or an exchange?

Please complete and include the return/exchange form that arrived with your order, and include it when returning your parcel to the below address.

Huarun Garden A1-2
FUDA Town
Meixian District 
Meizhou City
Guangdong Province
China
Phone Number：+86-13527638620

Customers are responsible for return postage costs and we are unable to take responsibility for any items whilst in transit. We aim to process all refunds within 5 working days, however during busy periods this process may take slightly longer. Refunds will be issued back to the original payment method used to place the order.

 

International Exchanges

Unfortunately, we are unable to offer exchanges for international shipments.

What if I paid with a gift card?If you paid for your order via a e-gift card (either fully or partially) the refund amount will be loaded back onto the same e-gift card. Gift cards cannot be exchanged for cash, nor can they be used to purchase other gift cards.

If you have miss placed or deleted the e-gift card, you can contact our customer service team here to have it resent.

Refunds

Upon receipt of all undamaged and correctly returned items, we will issue a refund to the original payment method, excluding shipping charges, within 30 days.

If you still have any problems, please contact us at email：info@oenusdeco.com Whatsapp+86-13527638620

Order Cancellation

You can cancel your order within 12 hours of placing your order, before it has been dispatched.

Contact us at  email：info@oenusdeco.com Whatsapp+86-13527638620