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Frequently Asked Questions
SHIPPING
What shipping options do you offer?
We offer a range of shipping options, including standard, expedited, and express shipping. The available options will be displayed during checkout, and you can choose the one that best suits your needs.
How long will it take for my order to arrive
Shipping times vary depending on your location. Standard shipping typically takes 5-10 business days, while expedited shipping can take 2-3 business days. International shipping may take longer. Tracking information will be provided once your order ships.
Do You Ship Internationally?
Yes, we ship internationally! Shipping costs and times vary depending on the destination. You’ll be able to review all shipping details and costs during checkout.
Payment
What payment methods do you accept?
We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. If you have any special payment requests, Please email our Customer Services Team at : info@https://oenusdeco.com/ who will advise you further.
Is Buying On-Line Safe?
Yes! We use SSL encryption to ensure all transactions are secure. Your personal and payment information is fully protected
Do I need to pay taxes?
Taxes are applied based on the shipping destination. Customers in certain regions may be required to pay sales tax at checkout. Please check with your local tax authority for more details
RETURN
How Do I Track My Order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your package on the carrier’s website
Can I modify or cancel my order after it’s placed?
We strive to process orders quickly. If you need to make changes to your order, please contact us immediately. We may be able to accommodate changes if the order hasn’t been processed or shipped yet.
What is your return policy?
We accept returns within 30 days of delivery for most items in their original condition.
If you are not completely satisfied with your purchase, please contact us for return instructions. Custom items may not be eligible for return.
My item arrived damaged. What should I do?
We apologize for any inconvenience caused. Please contact our customer service team immediately with photos of the damage, and we will arrange for a replacement or refund.
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